Policies



Please note: During the COVID-19 pandemic we will only offer Priority Shipping. The current rate is $8.30. We are able to ship from home this way instead of standing in long lines at the post office. I think this is important. Thank you for your understanding. We are working on a new discount program to honor those of you who have purchased from us at during this difficult time. Thank you from the bottom of my heart. -Jenny


All jewelry for sale can be found at https://squareup.com/store/laurelynn

GUARANTEE:

The work here is Art Jewelry. By its nature, each piece is one of a kind and handcrafted. Careful attention is paid to the craftsmanship of each piece and is a labor of love. Your Laurelynn® piece is special to me.

PAYMENT:

Click the link to add the items to your shopping basket. It will take you to a screen to process your payment through SQUARE, my credit card processing company. *OR* When you find an item you would like to buy, please contact me via my email address. We will ship your piece to you after payment is made. Simple as that!

SALES TAX:

-Texas residents will pay 8.25% Sales Tax. Other state sales tax may apply.

GENERAL TERMS:

-Your invoice must be paid within 5 days. Invoices not paid will be cancelled. We certainly invite you to re-order and we will send a new invoice.

-We do not require a minimum when shopping with us.

-Wholesale orders are made by contract. A Texas Sales and Use Resell Certificate is required.

-Cancellations must be made before the item is shipped for items other than custom made items.

-We reserve the right to cancel orders at any time for any reason. If payment is already made, we will issue a refund.

-We reserve the right to refuse service.

-Please send all inquiries to the email.

-We are located in the USA and currently ship only to USA destinations.

-We will try to be as accurate as possible with the description of the items; however, colors can vary from computer to computer, so please keep that in mind.

-All items in our shop are for adult use only. I DO NOT make jewelry or artwork for children under 13 years of age. Please do not ask me to make custom pieces for children or babies. I will not do it.

-We DO NOT sell your information. We use the company, Square, as our credit card processor. Additionally, you may sign-up for our newsletter which is run through Mail Chimp.

SHIPPING:

-Shipping fees are listed in the online store.

-Shipping for wholesale orders will be agreed upon by contract.

-Unless otherwise agreed upon, your items will ship through the USPS.

REFUNDS/RETURNS:

-We generally do not refund on jewelry/art items. But, if there is a problem with your order, please contact us. We will try our best to find a solution.

-If an order should need to be returned, only the price of the item or items will be refunded. The shipping charge is not refundable. The buyer will be responsible for the return shipping charge and will be responsible if the returned item is lost in the mail.

-There is a 14 day window to contact me about the possibility of return. I will not take back worn, used, or broken jewelry under any circumstances.

REPAIRS:

-If an issue with workmanship arises within 30 days, please contact me and I will help make arrangements for repair.

CUSTOM ORDERS:

I do limited custom work. If you like my style, I would love to talk about the possibilities of working on a custom piece.

-A deposit is required and is non-refundable for any reason.

-All sales of custom work are final.

-Your item ships upon full payment.

-I WILL NOT reproduce other people's work or copy other people's designs. My custom work reflects my original designs. Please do not ask me to copy the work of other artists.

-I am an artist, not a jeweler. I will not repair or work on other people's work.

RETURNED CHECK FEE NOTICE:

-I don't generally accept checks. If I agree to take a check, you need to know the policy. If a check is returned by the bank, there is a  returned check fee that will need to be paid by the check writer.

COPYRIGHT:

All designs, photos and text on this website are copyrighted by Jennifer L. Smith DBA Laurelynn unless otherwise stated. Do not copy or reproduce without permission.

MAILING LIST:

Please let me know if you would like to be added to my monthly email newsletter list. I send out coupons and show info. I need your permission to add you to the list. Thank you!

Jennifer L. Smith filed a trademark application with the USPTO for the name "Laurelynn" on July 13, 2016. It was registered on April 4, 2017 under the Jewelry category.

Jennifer L. Smith began use of the following Maker's Mark on Fine Silver Jewelry in June of 2020.